退款政策

Return and Refund Policy

Effective Date: March 11, 2026
Store Name: Yukl Shop

Thank you for visiting Yukl Shop. We are an online store based in Malaysia specializing in Chinese-inspired aesthetics, dedicated to delivering Eastern elegance to customers worldwide.

As we offer a diverse range of products (including apparel, food/tea ware, home decor, and gifts) and ship internationally, please read the following policy carefully to understand your rights.

1. Return Eligibility

We only accept return requests initiated within 7 days of delivery due to store responsibility.

Acceptable Reasons for Return (Store Responsibility):

· Wrong item shipped (incorrect style/color)
· Significant quality issues with the item (e.g., damage, stains)
· Missing accessories or parts

Non-Acceptable Returns (Personal Reasons):
To protect the interests of both parties, returns or refunds will not be accepted for the following personal reasons:

· Unsuitable size
· Does not look good / not as expected
· Color difference (minor variations due to different monitor settings are normal)
· Change of mind / no longer wanted

2. Return Conditions

Even for returns due to store responsibility, the item must meet all the following conditions:

· Time Requirement: Within 7 days of receipt.
· Condition Requirement: The item must be unused, unwashed, undamaged, free of odors, and with all original tags and packaging intact.
· Hygiene Requirement: For hygiene and safety reasons, intimate apparel (e.g., Hanfu undergarments) and opened food/tea items are only eligible for return in their unopened, original condition, even if the issue is due to store responsibility.

3. Return Process

If you receive an item with an issue that is our responsibility (wrong item/damage), please follow these steps:

1. Contact us via WhatsApp: +60169709091
2. Send the following information:
   · Payment screenshot (showing the order number)
   · Your name
   · Reason for return (please include photos clearly showing the issue, e.g., a comparison photo for the wrong item or a close-up of the damage)
3. We will review your request within 24 hours and reply to you via WhatsApp.
4. Once your return is approved, we will provide the return warehouse address. (Please note: As we operate online without a physical store and ship cross-border, the return address may differ from the shipment origin. Please wait for confirmation before sending any item back. Do not send returns without prior approval.)
5. Please pack the item securely and ship it back using a trackable postal service.

4. Refund Instructions

Returns Due to Store Responsibility:

· After we receive and inspect your returned item and confirm it meets the conditions, we will process a full refund for the item price (excluding the original shipping cost) .
· Refund Amount: Only the cost of the item itself. The original shipping cost paid for the order is non-refundable (as this cost was already incurred to ship the item to you).

Processing Time:

· Refunds will be processed within [3-5] business days after we receive and confirm the returned item. The refund will be issued to your original payment method (e.g., PayPal, credit card).

5. Non-Returnable Items

The following items are not eligible for return under any circumstances:

· Food and single-use food/beverage items (e.g., tea, snacks)
· Intimate apparel (e.g., belly bands, base layers, socks)
· Promotional items (Clearance, Final Sale items)
· Gift cards

6. Special Notes for International Returns

As we ship to multiple countries, returns may involve cross-border logistics. Please be aware:

1. Customs Duties/Taxes: If the returned package incurs import duties/taxes in the destination country (i.e., our warehouse country), this amount will be deducted from your refund.
2. Shipping Time: International return shipping can take time (approximately 2-4 weeks). Please be patient as we await the package's arrival. Refunds are processed upon receipt and inspection of the physical item.
3. Restricted Items: Please do not ship flammable, fragile, or items prohibited by customs in the destination country (e.g., certain foods). Packages may be seized or destroyed by customs, and refunds will not be issued in such cases.

Contact Us

If you have any questions about refunds, please feel free to contact us via WhatsApp:

· WhatsApp: +60169709091
· Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)