Privacy Policy

Effective Date: March 11, 2026
Store Name: Yukl Shop
Website: yuklshop.com
Contact WhatsApp: +60169709091

Thank you for visiting Yukl Shop. We are an online store based in Malaysia specializing in Chinese-inspired aesthetics, dedicated to delivering Eastern elegance to customers worldwide. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.

Please read this policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you visit our website or make a purchase, we collect several types of information:

1.1 Information You Provide to Us:

· Account Information: When you register for an account, we collect your name, email address, and password.
· Order Information: When you place an order, we collect your billing address, shipping address, payment information (credit card number/PayPal account details – please note this is processed through secure third-party payment gateways; we do not store full card details ourselves), and phone number.
· Communications: When you contact us via WhatsApp, email, or our contact forms, we retain records of your communication and contact information to assist you.

1.2 Information Collected Automatically (via Shopify Platform and Cookies):
When you browse our website, your system automatically provides:

· Device Information: Your IP address, browser type, operating system, and device model.
· Browsing Behavior: The pages you visit, links you click, time spent on the site, and referring website (e.g., which Facebook ad you came from).
· Cookies and Tracking Technologies: We use cookies to remember items in your cart, your preferences, and to analyze website traffic.

1.3 Information from Third Parties:

· If you log in via social media accounts like Facebook or Google, we may receive your public profile information (such as avatar and nickname).
· We may receive shipping status updates from our logistics partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

· To Process Orders: To process your payments, arrange for shipping, provide invoices/order confirmations, and update you on your delivery status.
· Customer Service: To respond to your refund requests, complaints, or product inquiries (including communication via WhatsApp).
· Marketing: With your consent, to send you new product recommendations and promotional offers (you may opt-out at any time).
· Website Optimization: To analyze customer behavior, improve our website experience, and optimize product presentation.
· Legal Compliance: To comply with applicable laws and regulations in Malaysia and internationally, and to prevent fraudulent transactions.

3. Information Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information. We only share your information with third parties in the following necessary circumstances:

· Logistics Partners: To deliver your package, we share your name, address, and phone number with shipping carriers (such as DHL, FedEx, Pos Malaysia, etc.).
· Payment Processors: With payment service providers like Shopify Payments, PayPal, and Stripe to process your transactions securely.
· Business Tools: With platforms that help us operate, such as email marketing services (Klaviyo/Mailchimp) and analytics tools (Google Analytics).
· Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

4. Cross-Border Data Transfer

As you may be located outside Malaysia (e.g., in the US, Singapore, Canada, India, etc.), your order information may need to be transferred to and processed in your country/region (for example, printing shipping labels). By submitting information to us, you agree to this cross-border transfer.

5. Your Rights

Depending on your country/region of residence (for example, under the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA)), you may have the following rights:

· Right to Access: You have the right to request a copy of the personal information we hold about you.
· Right to Rectification: If your information is inaccurate, you have the right to ask us to correct it.
· Right to Erasure (Right to be Forgotten): You can request that we delete your personal information (unless we are legally required to retain it, such as transaction records for tax audit purposes).
· Right to Opt-out of Marketing: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us via WhatsApp.

How to Exercise Your Rights: Please contact us via WhatsApp at +60169709091 or by email. We will respond to your request within 30 days.

6. Data Security

We implement reasonable technical and administrative security measures