Politique d’expédition
Shipping Policy
Effective Date: March 11, 2026
Store Name: Yukl Shop
Contact WhatsApp: +60169709091
Thank you for visiting Yukl Shop. We are an online store specializing in Chinese-inspired aesthetics, with all items shipped from China to customers worldwide. We utilize a consolidation warehouse model for international orders to ensure the most accurate shipping cost calculation. Please read the following policy carefully to ensure smooth delivery of your package.
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1. Shipping Process
Our shipping process consists of two stages:
Stage 1: Items Shipped to Consolidation Warehouse
· After you pay for your item(s), we will pack and send them to our consolidation warehouse (located in China) within [1-3] business days.
· No international shipping fee is required at this stage.
Stage 2: Warehouse Measurement & Shipping Fee Collection
· Upon receiving your package, the consolidation warehouse will measure its actual weight and volumetric weight (Length × Width × Height ÷ 6000, whichever is greater), and calculate the exact international shipping cost based on your destination country/region.
· We will notify you of the specific shipping fee via WhatsApp.
· Your package will only be dispatched from the consolidation warehouse to your delivery address after you pay the shipping fee.
Important Notes:
· This "pay for items first, shipping later" method ensures you are charged the most accurate shipping cost, avoiding overestimation or underestimation.
· If you would like a shipping estimate before ordering, please let us know your country/region and the type of items. We can provide a rough reference price based on past orders (however, final cost is subject to actual measurement at the consolidation warehouse).
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2. Shipping Timeframes
The following are estimated transit times after dispatch from the consolidation warehouse (excluding the time taken for items to reach the warehouse):
Region Estimated Transit Time
Malaysia, Singapore, Taiwan, Hong Kong 7-14 business days
USA, Canada, Europe, Australia 14-28 business days
Other Regions Varies by location
Please Note:
· These timeframes are estimates. Actual delivery times may be affected by factors such as flight schedules, customs clearance, holidays, weather conditions, and may experience delays. Your understanding is appreciated.
· Transit times may be extended due to uncontrollable factors such as customs inspections or peak season backlogs.
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3. Shipping Costs
3.1 How Shipping Costs Are Calculated
· International shipping costs are calculated based on the destination country/region and the package's actual weight or volumetric weight (whichever is greater).
· Volumetric weight calculation formula: Length(cm) × Width(cm) × Height(cm) ÷ 6000 = Volumetric Weight (kg)
· Shipping rates vary by destination country/region. We calculate the most accurate shipping cost based on your delivery address.
3.2 Shipping Fee Payment
· Shipping fees are paid separately (not included in the item price).
· Payment methods are the same as for item payment: PayPal, Stripe, Alipay.
· We will send you a payment link or QR code for the shipping fee via WhatsApp.
3.3 Consolidated Shipping
· If you purchase multiple items at once, we will consolidate them at the warehouse and pack them together into one shipment, so you only pay one shipping fee – saving you money.
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4. Customs and Duties
International orders may incur import duties, VAT, customs clearance fees, etc., upon arrival in the destination country/region.
· Who Bears the Cost: These charges are the buyer's responsibility (according to your local customs regulations).
· How to Pay: Local customs or the carrier will typically notify you by phone, SMS, or mail regarding payment instructions.
· Our Assistance: If you are contacted by customs, please contact us immediately via WhatsApp. We will do our best to provide necessary supporting documents (such as a copy of the commercial invoice).
· Refusal of Delivery: If a package is returned or destroyed due to the buyer refusing to pay customs charges, we will not be liable for a refund (partial refund may be considered after deducting shipping costs, depending on the situation).
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5. Order Tracking
· After your package is dispatched from the consolidation warehouse, we will provide you with the tracking number and tracking website via WhatsApp.
· You can also log in to our website yuklshop.com to check your order status.
· Tracking Update Time: Tracking information may take 24-48 hours to appear in the system after dispatch. Please be patient.
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6. Address Accuracy
· Please carefully verify your recipient's name, address, phone number, and postal code when placing your order.
· Changing an address for a cross-border order is costly. If a package is returned or lost due to an incorrect address provided by the buyer, the buyer is responsible for the reshipping cost or loss.
· If you need to modify your address, please contact us immediately via WhatsApp before the package is dispatched.
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7. Package Returns
7.1 Returns Due to Buyer Reasons
· If a package is returned to China due to incorrect address, failed delivery attempts, refusal to pay customs duties, etc., we will notify you.
· If you request reshipment, you will be responsible for both the return shipping cost and the reshipping cost (which are often higher than standard shipping).
7.2 Returns Due to Logistics Issues
· If a package is undeliverable for an extended period due to force majeure or carrier issues and is returned to us, we will discuss a solution with you (such as reshipment or refund).
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8. Lost or Damaged Packages
8.1 Lost Packages
· If a package is confirmed lost in transit (exceeding estimated delivery time + 30 days), we will file a claim with the carrier on your behalf.
· If the claim is successful, we will issue a full refund for the item cost + shipping fee (subject to the amount compensated by the carrier, which typically does not cover indirect losses).
8.2 Damaged Packages
· If the outer packaging is severely damaged upon delivery, we recommend that you refuse acceptance and request a written statement from the courier, then contact us immediately.
· If internal items are found damaged after acceptance, please contact us via WhatsApp within 48 hours of delivery, providing photos of the damage and photos of the packaging. We will file a claim or negotiate a solution based on the situation.
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9. Contact Us
If you have any questions regarding shipping, please feel free to contact us via WhatsApp:
· WhatsApp: +60169709091
· Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)